Shipping Information

CORVELYN VALE LLC is committed to providing reliable and convenient delivery services to our customers. Currently, we primarily serve customers within the United States.

1. Delivery Coverage

We currently offer delivery services within the United States, covering addresses that accept commercial courier deliveries. Delivery to certain remote areas, P.O. Boxes, military addresses, or special delivery zones may be subject to carrier service limitations. The actual deliverable areas are determined by the information displayed at checkout.

2. Order Processing Time

Once payment is successfully processed, we typically require 1–3 business days to review the order, pick and pack items, and prepare the shipment.

Order processing time does not include transit time. Processing times may be extended during weekends, U.S. public holidays, promotional events, or periods of high order volume.

If issues arise—such as payment verification problems, incomplete address information, or insufficient stock—we may require additional time to process the order and will contact the customer if necessary.

3. Shipping and Estimated Delivery Time

Once an order has shipped, standard delivery within the U.S. typically takes 3–7 business days. Consequently, the total time from order placement to delivery is usually around 4–10 business days, depending on processing and carrier transit times.

The timeframes above are estimates, not guaranteed delivery dates. Deliveries may be delayed due to remote locations, severe weather, holidays, transportation network congestion, or other factors beyond our control.

4. Logistics and Delivery Partners

To fulfill orders within the U.S., we may select from the following logistics and delivery providers based on the delivery address, package weight, product type, and service availability:

USPS (United States Postal Service): Provides domestic mail and package delivery services.
UPS (United Parcel Service): Provides package shipping, tracking, and related delivery services.
FedEx: Provides domestic express shipping, package transport, and logistics services.
Other suitable third-party logistics providers: We may use other carriers that meet our delivery requirements when necessary.

The specific carrier used depends on the delivery service selected for the actual order. We do not guarantee that every order will be delivered by one of the specific companies mentioned above.

5. Shipping Costs and Related Fees

Shipping costs will be calculated and displayed on the checkout page based on the delivery address, shipping method, item weight, and other applicable factors.

If the website offers free shipping, discounted rates, or other shipping promotions, the applicable terms and conditions will be those displayed on the product page, in the promotion details, or on the checkout page.

Unless otherwise specified, the total order amount may also include applicable sales tax or other legally required fees.

6. Shipment Tracking

Once an order has shipped, if the carrier provides tracking services, we will typically send a shipment notification and tracking number to the customer via email.

You can check the status of your package on the carrier’s official website. Please note that tracking information may take some time to update. If there is no change in tracking information for an extended period, please contact us, and we will do our best to help verify the delivery status.

7. Delivery Address and Responsibility

Customers are responsible for providing an accurate and complete delivery address, postal code, and contact information at checkout.

If delivery fails, the package is returned, or additional shipping costs are incurred due to an incorrect address, incomplete information, or the customer’s inability to receive the package, we will handle the situation based on the specific circumstances, carrier rules, and applicable laws.

If you discover an error in the delivery address before the order ships, please contact us as soon as possible. Once the order has entered the shipping process, we cannot guarantee that the address can be modified or the package intercepted.

8. Delivery Delays, Lost Packages, and Damage

We make reasonable efforts to arrange shipment and delivery according to the estimated schedule, but we cannot guarantee that all orders will arrive on the estimated date.

If your package experiences significant delays, abnormal tracking status, suspected loss, or damage during transit, please contact us via our customer service email and provide your order number, tracking number, and relevant photos (if applicable).

We will assist in resolving the issue based on the carrier’s investigation results, our website’s policies, and applicable laws. Any limitations of liability do not affect the rights consumers are entitled to by law.

9. Split Shipments and Inventory Status

If an order contains multiple items, we may ship them in separate batches when reasonable, depending on inventory, warehouse arrangements, or shipping conditions. Applicable delivery arrangements and additional charges (if any) will be handled in accordance with checkout information and applicable laws.

If an item is out of stock or cannot be shipped within a reasonable timeframe, we may contact the customer to explain the situation and arrange next steps based on the customer’s preference, order status, and applicable laws.

10. Order Cancellations and Returns

Order cancellations, returns, and refunds are subject to the order terms and return/refund policy published on this website.

If an order has not yet entered the processing or shipping stage, please contact us as soon as possible to request a cancellation. Once an order has shipped, returns generally must be processed in accordance with the return policy; we cannot guarantee that a shipment can be cancelled directly.

We appreciate you choosing CORVELYN VALE LLC and will strive to provide you with a safe, reliable, and convenient delivery experience.